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General conditions
Validity of the conditions of sale
The Terms and Conditions of Sale shall apply to the rights and obligations arising between the customers of the ARTiK online shop (hereinafter referred to as the Customer) and Mi ART OÜ (hereinafter referred to as ARTiK) when purchasing goods.
In addition to these Terms and Conditions, legal relations arising from the purchase of products from the ARTiK online store are governed by the laws in force in the Republic of Estonia.
ARTiK reserves the right to make changes to the terms and conditions of sale and the sale prices. These changes will be reflected on the ARTiK’s website.
Making a purchase
- Select the products you want to buy from the e-shop and add them to your shopping cart by clicking the “Add to cart” button.
- When you open a shopping cart, you have the possibility to adjust the quantity of products and delete products from the cart.
- Once you have entered all the products in your shopping cart, press “Proceed to checkout”.
- All fields marked with *(asterisk) must be filled in. You must also agree to the Terms of Use and Privacy Policy.
Once the order has been placed, it is possible to pay for the order by bank transfer on the basis of an invoice or via the bank transfer service offered by ESTO AS or Stripe depending on the region of the Customer. The invoice will be sent to the e-mail address of the subscriber after the request has been sent by e-mail.
Price info
The currency of the e-shop is the euro (€). Prices of goods are subject to change without notice.
ARTiK shall not be liable for any other taxes or charges that may be levied on the Customer and for which the Customer shall remain fully liable.
Delivery to
After the sales contract has entered into force (receipt of payment by the Customer), ARTiK will bundle the order and hand it over to the logistics partner Omniva for delivery.
ARTiK has 2 collection days per week:
- FEBRUARY – Orders placed from N to P (Thursday to Sunday) will be posted.
- FOUR DAYS – orders placed Mon-Fri (Monday to Wednesday) will be posted.
On these days the order will be handed over to the logistics partner Omniva and then Omniva’s delivery times will apply. The maximum delivery time from the moment of order is 7 working days.
To ensure prompt delivery, please be careful when entering your delivery details when placing your order.
Shipments damaged in transit where the Products, but not the Product packaging, have been damaged will be replaced for the Customer. In the event that a replacement is not possible, we will offer to reimburse the cost of the damaged goods.
ARTiK shall not be liable for any delay in the delivery of the goods if the goods have been handed over to the logistics partners in time for the delivery date promised to the Customer, but the delay in delivery is due to circumstances beyond ARTiK’s control or foreseeable.
If you have chosen the delivery method “I will pick it up myself”, we will complete the order after the sales contract has entered into force (receipt of payment by the Customer) and deliver it to our partner Navitrolla Gallery, Lühike jalg 1, 10130 Tallinn. Their opening hours are Mon – Sat 12 – 16, closed on Fri.
Payment methods
It is possible to pay for the goods: Through a bank transfer sent to the customer’s e-mail address or through an internet bank (ESTO AS), which includes Swedbank, SEB, LHV Bank, Luminor, COOP, Citadele and Revolut or through the solutions offered by the payment service provider Stripe.
Mi ART OÜ is the controller of personal data. Mi ART OÜ transfers the personal data necessary for the execution of payments to the processor ESTO AS or Stripe.
Entry into force of the sales contract
The sales contract will enter into force as soon as the total amount of the order has been credited to the bank account of Mi ART OÜ.
Right of return
After the order has been delivered, the Customer has the right to return the ordered products within 14 days.
The products to be returned must be unused and undamaged.
In the event of withdrawal from the sales contract, the Customer will be reimbursed for the cost of the goods and the initial delivery costs.
The cost of returning the goods is borne by the Customer. ARTiK will bear the cost of returning the goods if the goods delivered were not as ordered.
In order to return the goods, you must submit a return request by e-mail to info@artik.ee 14. within one day of receipt of the goods. The customer will be contacted and the return of the goods will be coordinated as soon as possible, but no later than 14 days.
The Customer will be reimbursed for the returned goods after the goods have been inspected, but not later than 14 days.
Unquantifiable force
ARTiK shall not be liable for any damage caused to you or any delay in the delivery of the goods if the damage or delay in the delivery of the goods is due to circumstances beyond the control or foreseeable control of Mi ART OÜ.
Protection and security of personal data
Mi ART OÜ is the controller of personal data. Mi ART OÜ transfers the personal data necessary for the execution of payments to the processor ESTO AS or Stripe.
Information and personal data collected during the browsing and ordering process on https://artik.ee will be treated as confidential and will not be disclosed to third parties.
Encrypted data communication with banks when paying for purchases ensures the security of the Customer’s personal banking details, which are not accessible by ARTiK.
Complaints procedure
ARTiK shall be liable for any non-conformity or defects of the goods sold to the Customer that occur within a period of up to two (2) years from the delivery of the goods to the Customer.
ARTiK shall not be liable for any defects in the product caused by the Customer as a result of improper storage or use of the product. Defects include product defects, but not product packaging defects.
In the event of non-conformity or defects of the Product, the Customer has the right to request the replacement of the Product with a conforming or non-defective Product or to withdraw from the sales contract and return the goods at ARTiK’s expense. In the event of withdrawal from the sales contract, ARTiK will reimburse the amount paid for the goods, including postage, to the bank account requested by the Client within 30 days after the return of the goods and the inspection and detection of defects.
In the event of non-conformity or defects in the product, please send a complaint to info@artik.ee, stating the name of the person placing the order, the contact telephone number, the order number and a precise description of the non-conformity or defect.
Complaints concerning non-conformity or defects must be lodged within two months of the discovery of the non-conformity or defect.
All complaints will be reviewed and the Customer will be contacted as soon as possible, but no later than 14 days after receipt of the complaint.