FAQ

Who or what is ARTiK?

ARTiK is an enterprise dedicated to inspiring individuals to spend quality time, whether alone or with family and friends. Simultaneously, we promote the unique and heartfelt artwork of Estonia and advocate for a mindful way of life.

Why and how did ARTiK come about?

Please read more about us at https://artik.ee/en/faq/.

What products does ARTiK offer?

ARTiK’s product portfolio consists of framed art jigsaw puzzles based on the unique Estonian artist Navitrolla. Currently available in artist Navitrolla’s series are 14 paintings that form a versatile selection for every mood. Check out our product range at https://artik.ee/. Find out more about the artist and his work on his website https://navitrolla.ee/.

ARTiK is actively looking for new, interesting and talented people to work with. Contact us at info@artik.ee.

What does the ARTiK’s product package contain?

Each ARTiK jigsaw puzzle product pack contains:

1x jigsaw puzzle 430x150mm, 140 pieces.
1x folding frame (available in deep black, Indian yellow and basalt blue).
1x poster.
1x leaflet with instructions.

Package dimensions: Ø 80mm, h 400mm.
Package weight: 320g.

What is ARTiK’s product packaging and contents made of?

ARTiK’s product design is based on the principle: the less plastic the better. Avoiding plastic altogether is a serious challenge these days, and we are proud that ARTiKus pellets are packaged in strong cardboard tubes, with the only plastic parts being the tightly sealed caps at the ends of the tube. The sachet contained in the product package is not packed in a separate film but in a wrapping paper. Thanks to the materials we choose, ARTiK’s products give us a cosy feeling when held.

How are ARTiK puzzles made?

ARTiK puzzles are unique. Our jigsaw moulds are made to orde and handcrafted by a specialist. Consequently, the format and the shapes of the ARTiK jigsaws are unique to us. Thanks to the unique mould, ARTiK puzzles are stamped in an Estonian printing house, which ensures a much better end result than mass-produced jigsaw puzzles heated by sublimation. ARTiK puzzles are precious, original and of high quality, and when you buy our products, you get a unique puzzle experience.

All ARTiK products are certified with the CE mark, which confirms that the product has been assessed and complies with the environmental, health and safety requirements of the European Economic Area.

How is the price of the product determined?

ARTiK’s product design has been a fine-grained journey, and pricing has taken into account the artisanal nature of the product, the limited volumes, the artist’s fee, technical documentation and certification, materials, the running costs of the print shop, web, bank, etc., the taxes imposed, and the intellectual and time contribution of ARTiK’s creators.

How is purchase and delivery done?

Please read more about this at https://artik.ee/en/general-and-purchasing-conditions/.

How to return the product?

Please read more about this at https://artik.ee/en/return-to/.

There’s a problem with my jigsaw, what to do?

We listen to all your thoughts and feedback on our puzzles. If you have any questions, problems, etc., please contact us at info@artik.ee and we will get back to you as soon as possible!

How to contribute to ARTiK?

If you like our products and the ideas we spread, we’d be delighted if you wrote to us and shared your thoughts. Sharing your own puzzle experience on social media by adding #artikpuzzles is also particularly rewarding. Leave us a Facebook review or tell a friend about us. We solve puzzles together and take small but firm steps to make time for ourselves and our loved ones in the modern world of advertising, news, fast fashion and the attention industry.

ARTiK Puzzles team