Privacy policy
Mi ART OÜ is committed to protecting the privacy of its customers. The company’s activities on the Internet are in compliance with all relevant activities and relevant European Union legislation and the laws of the Republic of Estonia.
Processing of personal data
The controller of personal data of the online shop https://artik.ee is Mi ART OÜ (registered office 14203405) with registered office at Tatari 64-420, Tallinn, 10134, Estonia and e-mail address info@artik.ee.
Mi ART OÜ is the controller of personal data. Mi ART OÜ transfers the personal data necessary for the execution of payments to the processor ESTO AS or Stripe.
What personal data is processed
The https://artik.ee website processes the following personal data:
- name, telephone number and e-mail address;
- delivery address;
- bank account number;
- the cost of goods and services and details of payments;
- customer support details.
Purposes for which personal data is processed
Mi ART OÜ is the data controller.
Personal data is used for the management of customer orders and the delivery of goods.
Purchase history data (date of purchase, goods, quantity, customer details) is used to compile an overview of goods and services purchased and to analyse customer preferences.
The bank account number is used to return payments to the customer.
Personal data, such as e-mail, telephone number, customer name, are processed in order to resolve issues related to the provision of goods and services (customer support).
The IP address or other network identifiers of the user of the online shop are processed for the purpose of providing the online shop as an information society service and for the purpose of web usage statistics.
Legal basis
The processing of personal data is carried out for the purpose of the performance of a contract concluded with a customer.
Processing of personal data for the fulfilment of a legal obligation (e.g. accounting and consumer dispute resolution).
Recipients to whom personal data are disclosed
Personal data will be transferred to the online shop’s customer support for the purpose of managing purchases and purchase history and resolving customer issues.
Personal data may be transferred to information technology service providers if this is necessary to ensure the functionality of the online shop or to ensure data availability.
Security and data access
Personal data is stored on Elkdata OÜ servers located in the territory of a Member State of the European Union or in the territory of countries that have joined the European Economic Area. Data may be transferred to countries whose level of data protection has been assessed as adequate by the European Commission and to companies in the United States that have signed up to the Privacy Shield framework.
Access to personal data is granted to the employees of the online shop, who can access personal data in order to resolve technical issues related to the use of the online shop and to provide customer support services.
The online shop implements appropriate physical, organisational and IT security measures to protect personal data against accidental or unlawful destruction, loss, alteration or unauthorised access and disclosure.
The transfer of personal data to the online shop’s processors (e.g. transport service provider and data aggregator) is based on contracts between the online shop and the processors. Data controllers are required to ensure appropriate safeguards when processing personal data.
Access to personal data and consent
Personal data can be accessed via Customer Support.
Withdrawal of consent
If the processing of personal data is based on the customer’s consent, the customer has the right to withdraw the consent by informing Customer Support by e-mail.
Storage
The purchase history is kept for three years.
In the case of disputes relating to payments and consumer disputes, personal data will be kept until the claim is settled or the limitation period expires.
Personal data necessary for accounting purposes are kept for seven years.
Deletion
In order to delete personal data, you must contact customer support by e-mail. A reply to the deletion request will be given within one month at the latest, specifying the period of deletion.
Transfer to
Requests for the transfer of personal data made by e-mail will be answered within one month at the latest. Customer Support will verify the identity and inform you of the personal data to be transferred.
Dispute resolution
Disputes relating to the processing of personal data can be resolved through customer support by e-mail to info@artik.ee. The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).
